Privacy Policy

Last Updated: 21/02/2026

At Bhayani Vision Care, we take our duty of confidentiality seriously. This policy outlines how we handle your personal and clinical data in accordance with the Data Protection Act 2018, UK GDPR, and the General Medical Council (GMC) standards.

1. About Us & Data Controller

Bhayani Vision Care is the Data Controller for information collected via this website.

  • Clinician: Dr Raj Bhayani.

  • GMC Number: 7419135.

  • ICO Registration: ZC076145.

  • Clinic Location: We provide clinical services at Spire Cheshire, Fir Tree Close, Warrington, WA4 4LU, which is a CQC-registered provider.

2. Information We Collect

We collect data to facilitate your ophthalmic consultation and care:

  • Personal Identifiers: Name, date of birth, and contact details (email/phone).

  • Clinical Information: Details of your eye health, symptoms, and medical history provided via our contact forms.

  • Technical Data: IP address and browsing behavior collected via Squarespace Analytics.

3. Lawful Basis for Processing

We only process your information when we have a legal reason to do so under the UK GDPR. The specific grounds we rely on are:

  • Explicit Consent: When you submit an inquiry via our website contact form, you provide your explicit consent for us to process your personal and health-related information to respond to you.

  • Provision of Healthcare (Special Category Data): As a medical professional, I process your health data under Article 9(2)(h) of the UK GDPR. This allows for the processing of health information necessary for medical diagnosis and the provision of healthcare or treatment.

  • Legal Obligation: Once you are a patient, we are required by law and professional standards (GMC) to maintain accurate medical records for a specific period (typically 10 years).

  • Contractual Necessity: To take steps at your request before entering into a contract for private medical services (e.g., providing a quote or booking a consultation).

4. Data Storage & Security

  • Website Hosting: This site is hosted by Squarespace. All data transmitted via our forms is encrypted using SSL (Secure Sockets Layer) technology.

  • Email Security: Form submissions are transmitted using SSL/TLS encryption and stored on a secure server with AES-256 encryption at rest. Access is protected by Multi-Factor Authentication (MFA).

  • Integration with Spire: Once your inquiry is processed, your data is transferred to the secure clinical record system of the practice where your physical consultation takes place.

  • Data Minimisation: We do not store clinical records permanently on this website’s servers. Form entries are deleted from Squarespace once triaged.

5. Third-Party Sharing

We do not sell your data. We only share information with third parties when essential for your care, including:

  • The administrative team at Spire for scheduling.

  • Your General Practitioner (GP) or referring Optometrist (via clinical letters).

  • Diagnostic laboratories or imaging centers.

  • Regulatory bodies (CQC/GMC) if legally required.

6. Your Rights

Under UK GDPR, you have the following rights:

  • Right of Access: You may request a copy of the data we hold about you (Subject Access Request).

  • Right to Rectification: You can ask us to correct inaccurate information.

  • Right to Erasure: You can request data deletion, provided it does not conflict with our legal obligation to retain medical records (usually 10 years).

7. Cookies

We use essential cookies to run this website and analytical cookies to improve user experience. You can choose to "Decline" non-essential cookies via our cookie banner.

8. Clinical Emergency Disclaimer

This website and its forms are not for emergency use. If you have sudden vision loss, severe eye pain, or a chemical injury, please call 999 or attend your nearest Eye Casualty (A&E) immediately.

9. Contact & Complaints

If you have questions about your privacy, please contact:

Email: contact@bhayanivisioncare.co.uk

Address: Spire Cheshire, Fir Tree Close, Warrington, WA4 4LU

If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.